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Carpet Care Plus Frequently Asked Questions

Carpet Care Plus knows carpets. In considering what carpet company you should trust to protect and take care of your carpets, consider the following questions. Also, check out our testimonials page and listen to what our clients have to say.


WILL CLEANING MY CARPET DESTROY MY SOIL AND STAIN TREATMENT?

No! Stain warranties are warranted for 5 years. Carpet cleaning should not affect these warranties. Soil treatments can be removed through normal foot traffic. These soil treatments should be reapplied every 3 -4 years regardless of the number of carpet cleanings.

WILL HOT WATER EXTRACTION (STEAM CLEANING) DAMAGE MY CARPET?

No! Hot water extraction is the method preferred by Shaw Carpet and many other carpet manufacturers. It is considered by many to be the best method of removing embedded soil and other contaminants.

CAN A CARPET CLEANER PROPERLY CLEAN MY CARPET FOR $39.95?

Probably not! Cleaning chemicals play a crucial role in carpet cleaning effectiveness and detergent residues left behind. Less expensive chemical formulations leave large amounts of residue behind that may cause rapid resoiling or oxidation of the fiber. Additionally, most carpet cleaning related problems are related to technician error. An unbelievably low price could be a questionable sign.

SHOULD I WAIT UNTIL MY CARPET SHOWS SOILING BEFORE I HAVE IT CLEANED?

All residential carpet should be professionally cleaned a minimum of every 12 to 18 months. Allowing dry soils to build up in the carpet pile scars pile fiber allowing it to take on a dull, dirty hue. This permanent fiber damage will give the impression of soiling even after carpet cleaning.

IS IT POSSIBLE TO CLEAN MY CARPET TOO OFTEN?

No. The more often a carpet is cleaned, the longer it will maintain its original appearance. It is an excellent idea to clean high traffic areas and areas of heavy soiling several times per year using a do-it-yourself hot water extraction machine or a dry absorbent compound between professional carpet cleanings.

I HAVE STAINS THAT GO AWAY AFTER CARPET CLEANING, BUT THEY RETURN A FEW DAYS LATER.

Most recurring spots or stains can be traced to inadequate rinsing of spot removal (carpet stain removal) agents. Many commercially available spot removal (carpet stain removal) agents do an excellent job in removing spills but detergent residues remain behind to attract additional soil. In using any spot removal (carpet stain removal) agent, continue rinsing with warm water and blotting with paper towels until all sudsing has stopped.

WILL CARPET CLEANING DESTROY MY SOIL-RESIST OR STAIN-RESIST TREATMENT?

No. It is not necessary to reapply soil and stain resist treatments after every carpet cleaning. However, foot traffic can destroy some soil resist treatments. Soil resist treatments should be reapplied after every two to three carpet cleanings if the carpet is cleaned regularly. Carpet that is not cleaned every 12 to 18 months may require a soil resist treatment after each carpet cleaning.


Did you know?

Carpet cleaning can never be performed too often. In selecting a carpet cleaner, ask for references. Poor quality carpet cleaning chemicals can cause carpet to resoil quickly. The carpet cleaning method selected should match carpet manufacturer's carpet cleaning recommendations.


Carpet Cleaning Myths

SHOULD I WAIT UNTIL MY CARPET SHOWS SOILING BEFORE I HAVE IT CLEANED?

All residential carpet should be professionally cleaned a minimum of every 12 to 18 months. Allowing dry soils to build up in the carpet pile scars pile fiber allowing it to take on a dull, dirty hue. This permanent fiber damage will give the impression of soiling even after cleaning.

IT IS MY IMPRESSION THAT CARPET SOILS MORE QUICKLY AFTER IT HAS BEEN CLEANED.

In the early years of carpet cleaning, true soaps were used. These true soaps were manufactured using coconut oils and soap residues were left behind which caused rapid soiling. Today's synthetic detergents are designed to rinse more easily than the true soaps of the past which reduces resoiling associated with cleaning residues. Carpet cleaning today, should not cause rapid resoiling if performed properly.

IS IT POSSIBLE TO CLEAN MY CARPET TOO OFTEN?

No. The more often a carpet is cleaned, the longer it will maintain its original appearance. It is an excellent idea to clean high traffic areas and areas of heavy soiling several times per year using a do-it-yourself hot water extraction machine or a dry absorbent compound between professional cleanings.

I HAVE SPOTS THAT GO AWAY AFTER CLEANING BUT THEY RETURN A FEW DAYS LATER.

Most recurring spots or stains can be traced to inadequate rinsing of spot removal agents. Many commercially available spot removal agents do an excellent job in removing spills but detergent residues remain behind to attract additional soil. In using any spot removal agent, continue rinsing with warm water and blotting with paper towels until all sudsing has stopped.

WILL CARPET CLEANING DESTROY MY SOIL-RESIST OR STAIN-RESIST TREATMENT?

No. It is not necessary to reapply soil and stain resist treatments after every cleaning. However, foot traffic can destroy some soil resist treatments. Soil resist treatments should be reapplied after every two to three cleanings if the carpet is cleaned regularly. Carpet that is not cleaned every 12 to 18 months may require a soil resist treatment after each cleaning.


Finding The Right Carpet Cleaner

WHAT KIND OF EXPERIENCE DO THEY HAVE?

Carpet Care Plus has been caring for the finest floors and fabrics since 2001. We are experienced in all types of fibers and soiling conditions, no matter how unusual they may be. We are experienced in all methods of cleaning. Carpet Care Plus is known for being able to solve cleaning related problems that no one else can. This insures  that whatever your situation is, we will be familiar with it.

ARE THEY WELL EDUCATED IN THEIR FIELD?

Carpet Care Plus is committed to the highest order of education and training. Our company is involved in a number of educational processes. Each technician is thoroughly trained, to exceed minimum standards. In addition, our firm is certified by the IICRC. Never use a firm that isn’t.  We attend the highest quality seminars around the country. This insures that you will get the latest cleaning technology applied to your job.

WHICH SYSTEM  DO THEY USE?

The equipment that a cleaning firm uses is incredibly important. Carpet Care Plus uses only the highest quality, most advanced, state-of-the-art equipment on the market today. The systems we use will get maximum soil removal and maximum spot removal without overwetting your floor or fabric and without leaving a sticky residue behind.

DO THEY UNDERSTAND CUSTOMER SERVICE?

Our mission is to provide you with the most outstanding service experience possible. We are committed to showing up on time, and communicating with you throughout the service experience. Our staff will show up in a professionally lettered vehicle, in uniform, ready to serve you in the most courteous manner possible.

DO THEY USE TOP QUALITY PRODUCTS?

Carpet Care Plus refuses to use discount products. Cheap products can damage your floors and fabrics. The products we use are safe for the outside environment as well as the indoor environment.

DO YOU GET WHAT YOU PAY FOR?

Never select a cleaning firm based on price alone. A low priced service could actually damage your floor or fabric costing you more in the long run. Carpet Care Plus may charge more than other companies, but you get what you pay for. It’s impossible for a company to provide the most outstanding service experience if they can’t afford to invest in the best education and equipment.

DO THEY GUARANTEE THEIR WORK?

Our guarantee to you is that if you are not completely satisfied with the service experience you receive from our company, we will return to your location at no charge and no obligation to make things right. If you are still unimpressed, we will offer a complete refund.

DO THEY HAVE GOOD REFERENCES?

Unfortunately the cleaning industry is filled with uneducated, uninformed and sometimes downright unscrupulous companies. Carpet Care Plus enjoys one of the best reputations around. Our reputation insures that you can trust our company to provide you with the most outstanding service experience ever!

REFERRAL PROGRAM

For each new customer you refer to Carpet Care Plus, we will send you a 10% referral commission. A certificate for 10% will be mailed to you when the referred customer pays the invoice. The referral commission is paid on the first new job. Repeat business does not qualify for the commission. You may then either use the certificate toward services or cash. Remember, we guarantee our work, so don’t hesitate to refer someone to us.


We move furniture as requested.*

*furniture moving includes sofa, chair, end/coffee tables.  Larger items such as entertainment centers, china cabinets, computer desks, beds etc. will be hand tooled around the edges.

Average drying time is only 3-6 hours

Results will vary with weather conditions.